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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE .
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Model-Trainstore.com Return & Exchange Policy
Model-Trainstore.com responsible for manufacturers quality control issues, such as, but not limited to, paint quality, variation in paint color, glue… Items with these issues should be returned to the manufacturer since they are covered by the manufacturer’s warranty.
1) You have 30 days, from date of purchase, to return or exchange an item(s).
2) Returned items are subject to a 15% restocking fee.
3) Order cancellation requests must be submitted, via e-mail, within 24 hours of the order being placed.
4) Defective Digital Command Control (DCC) products must be returned to the manufacturer for replacement unless the product is unopened.
5) Any item(s) purchased more than 30 days past the original date of purchase must be returned to the manufacturer.
All products returned must have documentation attached explaining the reason for return / exchange. The returned item(s) must also include the original box and packing materials and have the RMA number written on the outside of the shipping box. All items being returned for exchange and / or refund MUST be returned in the same new condition which they were shipped to the customer including the manufacturers packaging and all included instructions, manuals, etc. Any item(s) that have been modified in any way, such as, but not limited to, changes in appearance, (weathering, decals, painting), additional, removed or replaced parts, will not be accepted and neither credits nor exchanges will be given. All items returned for credit or exchange will be verified by a Customer Service Representative before a credit, store credit or exchange is processed. Do not ship returns / exchanges in the manufacturer’s box alone. Please ship all returns / exchanges in a shipping box / carton. Replacements, exchanges and/or credits will be shipped / processed once we receive the returned item(s). Any items returned that have not received an approved RMA number will not be accepted and will be returned to the sender.
6) For any item(s) damaged during shipping, please notify trainsstore@gmail.com . They will provide further instructions. Please retain the damaged shipping box and all contents for the Claims Agent unless otherwise instructed by Customer Service.
Claims for damages will be handled by the Shipping Department Manager. Upon submission, processing and receiving the reimbursement for the claim, we will reimburse you for the damaged product(s).
International Customers: International customers should use the most economical mail service available in their country. model-trainstore.com will not reimburse return shipping costs for customers who return items using express or next-day shipping options.
